Manage Quality Customer Service

Are you responsible for managing customer service in your organisation? If so, this course is perfect for you!

In this course, you'll learn how to develop, monitor and adjust customer service practices to ensure quality service provision. You'll also develop the skills and knowledge required to consult with colleagues and customers and manage customer service delivery.

This course is perfect for senior managers who operate independently and have responsibility for others. It applies to any small, medium or large organisation in the tourism, travel, hospitality or event industries.

So if you want to improve your customer service management skills, this course is definitely for you! Enrol today and start making a difference in your organisation.